FAQ

No — every salon on Japan Salon Booking has been verified to provide at least English support.

Payment is by credit card only (Visa, Mastercard, AMEX, JCB), processed online by Stripe. Payment at the salon is not available. If your visit is 7 days (168 hours) or less away when you submit the request, we place an authorization hold on your card at that point and charge it when a salon accepts (if no salon accepts, the hold is released and nothing is charged). For visits further ahead, once a salon accepts we email you a payment link about 7 days before the visit (or shortly after acceptance, if it comes later). If payment is not completed at least 72 hours before the visit, the booking is cancelled automatically.

Cancellation fees follow one platform-wide policy (not individual salon rules), based on the time left before your appointment: free 24 hours or more before, 50% of the booking total from 3 to 24 hours before, 100% within 3 hours, and 100% for a no-show. The booking total is the final amount, including any stylist designation fee. If the salon cancels, there is no fee and you are refunded in full.

Absolutely. Stylists will help bridge any language gap.